Privacy Policy

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Privacy policy

Last updated: March 11, 2025

This Privacy Policy describes how Made By Lilian (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.madebylilian.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

Contact details including your name, address, phone number, and email.
Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information including your username, password, security questions and other information used for account security purposes.
Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

Companies who support our Site and Services, such as Shopify.
Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.

How We Use Your Personal Information

Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and other features and functionalities related to your account. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services that you may choose to use. In this case, Shopify will process your information as set forth in its Privacy Policy and Consumer Privacy Policy.
Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in selling our products, according to Art. 6 (1) (f) GDPR.
Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers, according to Art. 6 (1) (f) GDPR.
Communicating with You and Service Improvement. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you according to Art. 6 (1) (f) GDPR.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

Please note that while your browser may allow you to transmit a “do not track” signal, like many websites, our Site is not designed to respond to such signals. To learn more about “do not track” signals, you can visit http://www.allaboutdnt.com/.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:

With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We have in the past 12 months disclosed the following categories of personal information and sensitive personal information about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":

Category	Categories of Recipients
Identifiers such as basic contact details and certain order and account information Personal information categories listed in the California Customer Records statute such as basic contact details and certain order and account information Commercial information such as order information, shopping information and customer support information Internet or other similar network activity, such as Usage Data Geolocation data such as locations determined by an IP address or other technical measures	Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers) Business and marketing partners Affiliates

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
Right to Delete: You may have a right to request that we delete personal information we maintain about you.
Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at liliansyrigou@gmail.com or contact us at Weichselstrasse 4, Berlin, 12043, DE.

For the purpose of applicable data protection laws and if not explicitly stated otherwise, we are the data controller of your personal information.

Here is the translation of the text into German:

Zuletzt aktualisiert: 11. März 2025

Diese Datenschutzrichtlinie beschreibt, wie Made By Lilian (die "Website", "wir", "uns" oder "unser") Ihre persönlichen Informationen sammelt, verwendet und offenlegt, wenn Sie die Website besuchen, unsere Dienste nutzen oder einen Kauf auf www.madebylilian.com (die "Website") tätigen oder anderweitig mit uns in Bezug auf die Website kommunizieren (zusammen die "Dienste"). Für Zwecke dieser Datenschutzrichtlinie bedeutet "Sie" und "Ihr" den Nutzer der Dienste, egal ob Sie Kunde, Website-Besucher oder eine andere Person sind, deren Informationen wir gemäß dieser Datenschutzrichtlinie gesammelt haben.

Bitte lesen Sie diese Datenschutzrichtlinie sorgfältig.

Änderungen dieser Datenschutzrichtlinie

Wir können diese Datenschutzrichtlinie von Zeit zu Zeit aktualisieren, einschließlich zur Berücksichtigung von Änderungen in unseren Praktiken oder aus anderen operativen, rechtlichen oder regulatorischen Gründen. Wir werden die überarbeitete Datenschutzrichtlinie auf der Website veröffentlichen, das Datum der "Zuletzt aktualisiert"-Angabe ändern und alle anderen erforderlichen Schritte gemäß den geltenden Gesetzen unternehmen.

Wie wir Ihre persönlichen Informationen sammeln und verwenden

Um die Dienste anzubieten, sammeln und haben wir in den letzten 12 Monaten persönliche Informationen über Sie aus verschiedenen Quellen, wie unten dargelegt. Die Informationen, die wir sammeln und verwenden, variieren je nach Ihrer Interaktion mit uns.

Zusätzlich zu den unten genannten spezifischen Verwendungen können wir die über Sie gesammelten Informationen nutzen, um mit Ihnen zu kommunizieren, die Dienste bereitzustellen oder zu verbessern, gesetzlichen Verpflichtungen nachzukommen, die geltenden Nutzungsbedingungen durchzusetzen und die Dienste, unsere Rechte sowie die Rechte unserer Nutzer oder anderer zu schützen oder zu verteidigen.

Welche persönlichen Informationen wir sammeln

Die Arten von persönlichen Informationen, die wir über Sie erhalten, hängen davon ab, wie Sie mit unserer Website interagieren und unsere Dienste nutzen. Wenn wir den Begriff "persönliche Informationen" verwenden, beziehen wir uns auf Informationen, die Sie identifizieren, sich auf Sie beziehen, beschreiben oder mit Ihnen in Verbindung gebracht werden können. Die folgenden Abschnitte beschreiben die Kategorien und spezifischen Arten von persönlichen Informationen, die wir sammeln.

Informationen, die wir direkt von Ihnen sammeln

Informationen, die Sie uns direkt über unsere Dienste übermitteln, können umfassen:

Kontaktdaten, einschließlich Ihres Namens, Ihrer Adresse, Telefonnummer und E-Mail.
Bestellinformationen, einschließlich Ihres Namens, Rechnungsadresse, Lieferadresse, Zahlungsbestätigung, E-Mail-Adresse und Telefonnummer.
Kontoinformationen, einschließlich Ihres Benutzernamens, Passworts, Sicherheitsfragen und anderer Informationen, die zur Kontosicherheit verwendet werden.
Kundenunterstützungsinformationen, einschließlich der Informationen, die Sie in Kommunikationen mit uns einfügen, z. B. beim Senden einer Nachricht über die Dienste.

Einige Funktionen der Dienste erfordern, dass Sie uns bestimmte Informationen über sich selbst direkt zur Verfügung stellen. Sie können sich entscheiden, diese Informationen nicht bereitzustellen, aber dies kann dazu führen, dass Sie diese Funktionen nicht nutzen oder auf sie zugreifen können.

Informationen, die wir über Ihre Nutzung sammeln

Wir können auch automatisch bestimmte Informationen über Ihre Interaktion mit den Diensten sammeln ("Nutzungsdaten"). Dazu können wir Cookies, Pixel und ähnliche Technologien ("Cookies") verwenden. Nutzungsdaten können Informationen darüber enthalten, wie Sie auf unsere Website zugreifen und diese verwenden sowie über Ihr Konto, einschließlich Geräteinformationen, Browserinformationen, Informationen über Ihre Netzwerkverbindung, Ihre IP-Adresse und andere Informationen über Ihre Interaktion mit den Diensten.

Informationen, die wir von Dritten erhalten

Schließlich können wir Informationen über Sie von Dritten erhalten, einschließlich von Anbietern und Dienstleistern, die möglicherweise Informationen in unserem Auftrag sammeln, wie zum Beispiel:

Unternehmen, die unsere Website und Dienste unterstützen, wie Shopify.
Unsere Zahlungsabwickler, die Zahlungsinformationen sammeln (z. B. Bankkonto-, Kredit- oder Debitkartendaten, Rechnungsadresse), um Ihre Zahlungen zu bearbeiten und Ihre Bestellungen zu erfüllen, um unseren Vertrag mit Ihnen zu erfüllen.
Wenn Sie unsere Website besuchen, E-Mails öffnen oder darauf klicken, die wir Ihnen senden, oder mit unseren Diensten oder Anzeigen interagieren, können wir oder Dritte, mit denen wir zusammenarbeiten, automatisch bestimmte Informationen mithilfe von Online-Tracking-Technologien wie Pixeln, Web Beacons, Software Development Kits, Drittanbieter-Bibliotheken und Cookies sammeln.

Alle Informationen, die wir von Dritten erhalten, werden gemäß dieser Datenschutzrichtlinie behandelt. Siehe auch den Abschnitt unten "Websites und Links von Dritten".

Wie wir Ihre persönlichen Informationen verwenden

Bereitstellung von Produkten und Dienstleistungen: Wir verwenden Ihre persönlichen Informationen, um Ihnen die Dienste bereitzustellen und unseren Vertrag mit Ihnen zu erfüllen, einschließlich der Verarbeitung Ihrer Zahlungen, der Erfüllung Ihrer Bestellungen, der Sendung von Benachrichtigungen im Zusammenhang mit Ihrem Konto, Käufen, Rücksendungen, Umtauschen oder anderen Transaktionen, der Erstellung, Pflege und Verwaltung Ihres Kontos, der Organisation des Versands, der Erleichterung von Rücksendungen und Umtausch sowie anderer Funktionen im Zusammenhang mit Ihrem Konto. Wir können Ihr Einkaufserlebnis auch verbessern, indem wir Shopify ermöglichen, Ihr Konto mit anderen Shopify-Diensten abzugleichen, die Sie möglicherweise nutzen möchten.
Marketing und Werbung: Wir können Ihre persönlichen Informationen für Marketing- und Werbezwecke verwenden, z. B. um Ihnen Marketing-, Werbe- und Promotionskommunikationen per E-Mail, SMS oder Post zu senden und Ihnen Anzeigen für Produkte oder Dienstleistungen zu zeigen.
Sicherheit und Betrugsprävention: Wir verwenden Ihre persönlichen Informationen, um mögliche betrügerische, illegale oder schädliche Aktivitäten zu erkennen, zu untersuchen oder Maßnahmen zu ergreifen. Wenn Sie die Dienste nutzen und ein Konto registrieren, sind Sie verantwortlich für die Sicherheit Ihrer Anmeldedaten.
Kommunikation mit Ihnen und Verbesserung des Service: Wir verwenden Ihre persönlichen Informationen, um Ihnen Kundenservice zu bieten und unsere Dienste zu verbessern.

Cookies

Wie viele Websites verwenden wir Cookies auf unserer Seite. Weitere spezifische Informationen über die Cookies, die wir in Bezug auf die Nutzung von Shopify verwenden, finden Sie unter https://www.shopify.com/legal/cookies. Wir verwenden Cookies, um unsere Website und Dienste zu betreiben und zu verbessern (einschließlich der Erinnerung an Ihre Aktionen und Vorlieben).

Die meisten Browser akzeptieren Cookies standardmäßig, aber Sie können Ihren Browser so einstellen, dass er Cookies ablehnt oder entfernt.

Wie wir persönliche Informationen offenlegen

In bestimmten Fällen können wir Ihre persönlichen Informationen an Dritte offenlegen, z. B. zur Vertragserfüllung oder zu legitimen Zwecken und aus anderen Gründen, die dieser Datenschutzrichtlinie unterliegen.

Websites und Links von Dritten

Unsere Website kann Links zu Websites oder anderen Online-Plattformen von Drittanbietern enthalten. Wenn Sie Links zu solchen Seiten folgen, sollten Sie deren Datenschutz- und Sicherheitsrichtlinien sowie andere Bedingungen überprüfen.

Kinder

Die Dienste sind nicht für Kinder bestimmt, und wir sammeln nicht wissentlich persönliche Informationen von Kindern.

Sicherheit und Aufbewahrung Ihrer Informationen

Bitte beachten Sie, dass keine Sicherheitsmaßnahmen perfekt oder undurchdringlich sind. Wir empfehlen, keine unsicheren Kanäle zu verwenden, um vertrauliche oder sensible Informationen mit uns zu teilen.

Ihre Rechte

Je nachdem, wo Sie leben, haben Sie möglicherweise einige oder alle der folgenden Rechte in Bezug auf Ihre persönlichen Informationen.

Datenschutzerklärung