FAQ

~PAYMENTS ~

 

What methods of payment do you accept?

We accept PayPal. It is easy to use, and you can use it to pay with all major credit cards.

PayPal enables you to buy online worldwide from even the smallest merchants with security and peace of mind. Your personal and financial information is never exposed onlined or shared with the stores you purchase from. 

 

Do I need a Paypal account to pay?

No you don't, at checkout you will be redirected to the PayPal website to complete your order. Simply look for the option at the bottom "Don't have a PayPal account? ". Fill in your name, address, chose the credit card you wish to use, press order and voila!

 

~SHIPPING~

 

What if I want my packaged delivered faster?

Please note that customs delays may happen from time to time, therefore, delivery times are not guaranteed. If you need your items by a certain date, please contact me to upgrade your shipping to Express (which includes tracking). Charges will be extra.

 

Do you insure the items?

Yes. All the items are insured

 

Do you ship to international destinations?

Yes, I do! Wherever you are, your order is most welcome.

 

How long does it take to prepare my item?

Orders will be processed immediately after payment. I provide orders within 5-15 days. 

 

What about packaging?

I do everything I can, to make sure that my jewelry arrives safely at their destinations!

 

~CANCELLATION~

 

What happens if I change my mind and I want to cancel my purchase?

If for any reason, you would like to cancel the order, please notify me within 12 hours after you made the payment. Once your order ships, I will not issue a refund until you ship the package back to me. 

 

~RETURNS~

 

Do you have a return policy?

If you are dissatisfied with your purchase, please email me and I will do my best to work out the problem.

*Please note that all Jewellery with a discount or Custom order are non refundable, they are considered Final Sales.

 

~REPAIRS~

 

Would you repair/fix/clean my jewellery?

Please contact me regarding all repairs. All repairs will be handled on a case by case basis. Please include a photo of the damaged item and allow me 2-6 weeks for the repair and return to you. 

Additional fees may be charged depending on cause or extent of wear as well shipping charges. 

 

~DAMAGED ITEMS~

 

What if i received my order damaged?
If you believe that the piece you have received has a manufacturing defect please report this defect within 5 days upon reception . Please ship the order back to me and I will send you a replacement order, repair the damaged item. However, shipping fees may still apply.

 

~TAKING CARE OF YOUR JEWELRY~

 

How can i take care of my jewellery?

In order to prevent damage please handle each piece with care.  Be careful not to throw or drop your jewelry on hard surfaces.

 

I lost an earring. Can I replace it?

 It is possible. First email me a picture of your existing earring. Then if I can remake it you will need to send me the earring to make sure color and size match your existing earring.

 

~ALL ABOUT MY JEWELLERY~

 

Do you wholesale?

Yes. Wholesale orders are welcome. If you are interested to work with me please let me know where your store is located and please include a link to your website if you have one. 

 

Do you have a catalog?

Soon there will be a catalog! Just keep in mind that I hand craft new pieces almost every week, and to create a catalog with everything is almost impossible! Although, I do my very best to keep my website up to date. So stay tuned!

 

What is the price range of your jewelry?

The price range of the jewellery start from 18€ and goes up to 150€.

 

Is your jewelry hand made and where is it made?

My jewellery is totally hand crafted by me and is made in Greece and Germany.

 

What materials do you use in your jewelry?

I use silver, bronze, enamel, silk fabrics, lace, pearls, semi-precious stones, wood and a variety of other materials. I enjoy marrying precious to semi-precious materials, since the first would not worth without the last.

 

Do you take custom orders?

Yes, I do. Just contact me and I will be delighted to work with you.

 

Will my jewelry look exactly as pictured?

I try to maintain consistency in quality as pictured but minor differences may occur since every item in my shop is unique and hand crafted.

 

How do I measure my ring size?

Please click here for simple methods to determine your ring size.

 

Would you do a Party/Trunk Show in my home? Is there a cost and what does the Hostess receive for hosting a Trunk Show?

Yes. Request a party by contacting me by email. No there is no cost. Party hostesses receive a discount on their purchase based on the number of items sold during their party. 

 

~NEW COLLECTIONS~

 

What is the best way to see new designs?

The best way is to  make an appointment and come to my workshop in Berlin. Otherwise, I could easily email photos to you, If you wish. Because my line is extensive I cannot make all items available via my website.

 

Do you need information for the media about me and my new up coming collections?

For advertising, publicity & inquiries feel free to contact me directly.

 

~EXHIBITIONS~

 

Do you participate in exhibitions, art fairs and creative markets?

Yes, I do. Have a look here and please feel free to book me for a solo / group exhibition or a jewellery presentation at your Shop / Gallery. I will be more than happy!

 

~FURTHER QUESTIONS~

 

Can I contact you by phone?

Please call me at +49(0)15224139492

 

Do you have another question?

Feel free to contact me and I will answer as soon as possible.